Ethics & Compliance Cloud
Strengthen your ability to monitor, create, and maintain a culture of trust where your team can thrive.
Elevating lives for over 150 years
Proprietary/Internal
At DB Schenker, we are proud of our ethical corporate standards that have been valued for over 150 years. Upholding our values and applying proper business practices is our guiding principle for successful and sustainable business. All people at DB Schenker are committed to conducting business to the highest standards of ethics and integrity.
DB Schenker Corporate Website
Executive summary
Leading Ethics & Compliance programs deliver efficiency and effectiveness. They enable you to identify risks, engage employees, influence behavior, and protect and elevate your brand. The OneTrust Ethics & Compliance Cloud uses digitalization to efficiently increase your reach and deliver the solutions you need to elevate awareness, encourage and reinforce positive behavior, and ultimately deliver value to your organization.
Executive summary
80% of employees consider their workplace ethical culture to be less than “strong”
The challenges and state of workplace ethics
EU Whistleblower Directive
How OneTrust can help
Beyond engaged employees, the most resilient organizations have a culture of psychological safety where everyone feels empowered to speak up, share their perspectives, ask challenging questions and raise concerns without fear of retaliation. In fact, data shows that organizations spend 2.5x on non-compliance than they do on compliance itself ($14.82m to $5.47m, respectively) 1 . The OneTrust Ethics and Compliance Cloud includes solutions specifically built to foster and promote an open and safe environment for employees to raise concerns and ask for help. I trust you’ll find the document we’ve put together for DB Schenker incredibly relevant as you continue to evolve your ethics and culture programming. The evolution to trust as a competitive differentiator doesn’t happen overnight, but we’re humbled and excited to be a partner in your journey.
• Disclosures Management
• Helpline & Case Mgmt
• Third-Party Due Diligence
Why OneTrust?
Let me know if you have any questions –we’re here to help!
Fifi
Julian Waldthaler Account Executive OneTrust Julian
Fifi Pottier Ethics Specialist OneTrust
1 The Trust Cost of Compliance | Ponemon Institute LLC
Proprietary/Internal
The state of workplace ethics
As the DB Schenker workforce becomes increasingly global and diverse, and data collection happens faster than ever before, it can be difficult to collect, analyze, respond, and measure your program’s efficacy. And it’s all too important of an initiative to leave to manual tasks and siloed data … you must both earn and retain your employees trust in the process.
Executive summary
The challenges and state of workplace ethics
EU Whistleblower Directive
The following are the Top 5 Trends in workplace ethics to be aware of:
How OneTrust can help
Ethical Culture Strength Remains high
• Disclosures Management
Globally, only 14% of employees reported working in organizations with a “strong” ethical culture”
• Helpline & Case Mgmt
• Third-Party Due Diligence
Pressure to compromise standards highest ever
Compared to 2017, U.S. employees experienced 2x more pressure in 2020 to compromise standards
Why OneTrust?
Observed misconduct is inching upwards
Globally, the most common types of observed misconduct included favoritism, management lying, and conflicts of interest
More employees are reporting misconduct
Globally, approximately 8 in 10 employees report some form of misconduct
Retaliation rates have skyrocketed
61% of global employees reported experiencing retaliation
1 Ethics & Compliance Initiative Research | 2021
Proprietary/Internal
Your compliance program has a greater impact on the brand, bottom line, and employees than simply checking a DOJ, Sapin II, FCA, SOX, LkSG, etc. requirements box – or meeting the standards of new directives and regulations. Investing in the right technology through a short-term lens is compliance. But it would be a mistake to not think long-term on the positive implications of the right compliance technology investment – which is becoming a trusted organization. This, in turn, is evolving into an organizational differentiator.
Still, despite increased visibility and seniority, survey results 1 continue to show CECOs facing challenges …
65%
of CECO’s struggle to aggregate and analyze data due to lack of time and resources
55%
of CECO’s indicate that data are housed in disconnected and unintegrated systems
44%
of CECO’s state that data simply isn’t available to them
1 What Data Says About Ethical Behavior in the Workplace Survey | Everfi
OneTrust Chief Ethics & Compliance Officer on the value of trust in an organization
Proprietary/Internal
EU Whistleblower Directive
The EU Whistleblower Directive was enacted to provide greater protection across EU countries for those seeking to expose breaches of EU law and – in many Member States – national laws. This, in turn, provides greater consistency across Member States, protects individuals from retaliation, protects individual identities, and extends these protections beyond employees to include former employees, subcontractors, shareholders, suppliers, and other third-parties.
Executive summary
The challenges and state of workplace ethics
EU Whistleblower Directive
Under the Directive, DB Schenker is required to:
How OneTrust can help
• Disclosures Management
• Helpline & Case Mgmt
1
Establish reporting channels and processes
• Third-Party Due Diligence
2
Communicate and train employees on the reporting channels
Why OneTrust?
3
Ensure that employees and others understand who the Directive protects
4
Ensure that employees and other understand the reporting scope
5
Implement and communicate anti-retaliation measures
6
Establish and communicate feedback on the investigation processes
Global Retaliation Stats & Trends:
According to Ethics. org’s 2022 Global Business Ethics, employees across all surveyed countries reported retaliation at the highest rates ever:
of people will not make a report because of fear of retaliation 34%
of retaliation occurs within 3 weeks of a report being made 72%
of retaliation occurs within 6 months of a report being made 90%
Click here to download our Ultimate Guide to the EU Whistleblower Directive
How OneTrust can help
The most resilient organizations nurture a culture that fosters ethical behavior
Executive summary
where everyone feels empowered to speak up, share their perspectives, ask
The challenges and state of workplace ethics
challenging questions, and raise concerns without fear of retaliation. The
OneTrust Ethics & Compliance Cloud fosters and promotes an open and safe
environment for employees, maximizing insights into the health of a
EU Whistleblower Directive
company’s culture, so leaders can act decisively upon areas of risk.
How OneTrust can help
• Disclosures Management
Trust domains in the Ethics & Compliance Cloud include:
• Helpline & Case Mgmt
• Third-Party Due Diligence
Ethics Program Management: Place trust at the center of your operations and culture with a higher level of transparency and accountability.
Why OneTrust?
Speak-Up Culture Assurance: Strengthen your speak-up culture with solutions designed to create psychological safety, while protecting and elevating your brand, business, and people.
Third-Party Due Diligence: Identify and manage third-party risk to remain compliant and establish strong relationships with trustworthy partners.
Proprietary/Internal
OneTrust Ethics & Compliance Cloud
Ethics Program Mgmt
Speak-Up Culture Assurance
Third-Party Due Diligence
Interactive Code of Conduct
Helpline & Case Management
Third-Party Due Diligence
Ethics Policy Management
Disclosure Management
KEY
Ethics Training
Consideration
Additional
Real-time regulatory intelligence
OneTrust DataGuidance® Research
Proprietary/Internal
Disclosures Management
Executive summary
Disclosure Management provides you with the ability to track, manage, and mitigate COI-related risk identified through disclosures on an ongoing basis. The easy-to-use interface separates disclosures from traditional case management, to encourage employees to disclose areas of concern like potential conflicts of interest, outside business activity, COVID vaccination status, and more.
The challenges and state of workplace ethics
EU Whistleblower Directive
Reduce manual processes by automating Disclosure workflows
How OneTrust can help
Disclosure Management can integrate with existing data sources, like your HR software, to deliver rules-based campaigns to the right audience at the right time and compare employee activity with actions.
• Disclosures Management
• Helpline & Case Mgmt
• Third-Party Due Diligence
Manage and mitigate risk
Why OneTrust?
Disclosure Management can integrate with existing data sources, like your HR software, to deliver rules-based campaigns to the right audience at the right time and compare employee activity with actions.
Accelerate regulatory compliance
Maintain a consolidated audit trail with relevant documents and reports from source systems that are required by regulators and stakeholders.
We can mine that information to see how many disclosures are completed, are still in process, or are ignored by the recipient. It’s a level of insight we haven’t had in the past and is a critical element to making smarter decisions about building our culture of ethics. ”
Director of Ethics & Compliance | Signet Jewelers
How your employees can disclose a conflict
Proprietary/Internal
OneTrust Helpline & Case Management
Executive summary
Encouraging individuals to speak up about the ethical issues in your organization requires a trusted solution that safeguards their rights and allows compliance teams to conduct effective follow-up investigations.
The challenges and state of workplace ethics
Helpline & Case Manager Enterprise provides organizations with a sophisticated, feature-rich solution to facilitate anonymous whistleblower reporting, triage, and case management — plus the industry’s most advanced data and analytics
EU Whistleblower Directive
How OneTrust can help
• Disclosures Management
Best-in-class intake and call center operations
• Helpline & Case Mgmt
Remove barriers for employees, third parties, and partners with tools that enable communication without penalty or fear of retaliation. A transparent helpline with anonymity options creates a safe space for whistleblowers to ask for guidance, raise concerns, flag ethical risks, and more.
• Intake & Call Center • Case Management
• Data & Analytics
• Third-Party Due Diligence
Efficient, intuitive case management workflows
Why OneTrust?
A centralized case management solution maximizes two-way communication with automated email alerts for reporters and direct lines of communication between investigators, compliance management teams, and reporters.
Data and analytics through insights, benchmarking, and employee scorecard Our approach to intake and case management means data can be combined into reports holistically and effectively. Through insights PowerBI dashboards that drill into the ‘why’ and the ‘what,’ teams can understand trends and begin to act more proactively with their ethics and compliance programs.
Others
Long wait times, struggle to manage heavy call periods
Industry-leading low wait times, exceeding call center SLAs
Telephony
Capped or concurrent
Unlimited
Admin Licenses
300+ languages via call center, 50+ languages via web intake, no additional cost Added anti-retaliation within 2 months of EU Directive mandating, Center of Excellence tracking regulations, best practices, and thought leadership
Limited options, fees
Translation
Slow to adapt to market change
Enhancements
Simple, intuitive intake – customized to DB Schenker needs
Heavy issue type focus, “police report”
Intake Form
Only tested when asked, and often with a fee associated
Tested regularly at no cost to you
Phone Line
• Behavioral factor tracking • Friendly UI • Easy collaboration
• Required fields for case closure • Unlimited issue types
• No behavioral factor tracking
• No required fields for case closure • Limited issue types
• Older code base • Poor collaboration
Case Management
Root cause analysis, trend analysis, benchmarking, employee scorecard, customer dashboards
Fee for static and annual benchmarking, canned reports with minimal drill down
Reporting/Insights
Dedicated CSM, connection to executive team, thought leadership
Charged for changes, ever-changing support team
Partnership
Proprietary/Internal
Best-in-class intake and call-center
OneTrust has chosen to partner with CGS for call center operations, a change we made in 2021. Our practice has always been to outsource our call center; it is not only industry standard to outsource call center operations, but it is better for customers. Through training of dedicated call center agents and a proven record of staffing ramps to handle times of heavy call volume, we are confident that CGS provides the best call center experience for reporters, while OneTrust provides the best tooling for collection and management of those cases. But don’t just take our word for it! We are proud of our call center operations and publish how we are tracking against our SLAs monthly.
Executive summary
The challenges and state of workplace ethics
EU Whistleblower Directive
How OneTrust can help
• Disclosures Management
A simplified web intake vs. outdated ‘guided’ intake model encourages more information up front – leading to faster case closure Reporter focused path to speak up
• Helpline & Case Mgmt
• Intake & Call Center • Case Management
• Data & Analytics
• Third-Party Due Diligence
In 2022, 91% of calls were answered in under 20 seconds, with the average speed of answer being 12 seconds. Reduced drop off rates
Why OneTrust?
One-step dialing reductions friction and call drop-offs, with ability to route to geographic locations of choice. Agents are dedicated to OneTrust Ethics’ helpline calls, and can get translators on the phone – at no cost – c overing over 300 languages. Trained agents and ability to route to specific locations
The interactive front door to your program has editable templates to allow for a DB Schenker branded environment. Engagement analytics are embedded on the page for better reporting. Customization and branded “front door”
Proprietary/Internal
Web 50+ Languages
Proxy
Call 24x7x365 300+ Languages
SMS
Proprietary/Internal
Efficient case management
Build trust with your team members, streamline investigations, elevate your internal reporting rate, and close cases faster with our ethics case management software. Customization enables you to follow up with confidence and ensure the quality of your investigations is maintained.
Executive summary
The challenges and state of workplace ethics
EU Whistleblower Directive
A centralized case management solution maximizes two-way communication with automated email alerts for reporters and direct lines of communication between investigators, compliance management teams, and reporters. Collaborate in-platform From the script for reporter intake, to the case manager fields, branding, and reporting dashboards, our helpline & case manager can be customized to meet DB Schenker’s specific business needs. Customization We enable customers to automatically follow-up with reporters to check for retaliation with the option to link to anti-retaliation policies and information. In-platform submission is also available for anonymous reporters who have withheld email. Anti-retaliation built-in
How OneTrust can help
• Disclosures Management
• Helpline & Case Mgmt
• Intake & Call Center • Case Management
• Data & Analytics
• Third-Party Due Diligence
Why OneTrust?
All case data, attachments, communication, allegations, and involved parties are consolidated in one location – ensuring transparency for investigators. Centralized case management
The ability to require case management fields for case closure ensures consistency in investigative practices, increases data integrity, and leads to more comprehensive data and analytics. Required fields for case closure
Proprietary/Internal
Click the eBook below to read more about how retaliation shows up in the workplace, and how OneTrust helps.
Proprietary/Internal
Data and analytics reporting built-in
Our approach to intake and case management means data can be combined into reports holistically and effectively. Through insights PowerBI dashboards that drill into the ‘why’ and the ‘what,’ teams can understand trends and begin to act more proactively with their ethics and compliance programs. Taking a wider lens, organizations can see how they stack up to industry standards through the live benchmarking tool. After looking at the organization and the industry, diving into the risk at the individual level, through the employee scorecard, adds color to an investigation.
Executive summary
The challenges and state of workplace ethics
EU Whistleblower Directive
How OneTrust can help
Spend less time preparing report, and more time telling a compelling compliance story with visualizations that track the impact of your program Board-ready reporting and analysis
• Disclosures Management
• Helpline & Case Mgmt
• Intake & Call Center • Case Management
• Data & Analytics
Visualization of reported issue outliers and the ability to drill down to contributing factors allow quick identification of risks and informed, mitigative action by the ethics and compliance team Uncover root cause
• Third-Party Due Diligence
Why OneTrust?
Demonstrate compliance ROI, areas of heightened risk, and trends in easy-to-understand dashboards In-app data and analytics
Stay up-to-date on the latest regulatory updates and get guidance from the hundreds of legal experts working alongside OneTrust Embedded regulator guidance
Proprietary/Internal
Speaking of data… see how other customers are benefiting from using OneTrust Helpline & Case Management
Proprietary/Internal
OneTrust Third-Party Due Diligence
Executive summary
OneTrust’s Third Party Due Diligence is backed by Dow Jones, providing organizations the latest data to conduct due diligence and monitor third parties for sanctions exposure, bribery and corruption, adverse media, modern slavery, financial crime, and more. We add context to the due diligence data, helping you focus on what is most risk- relevant and deserving of your attention. Following a due diligence screening and compliance check, OneTrust automatically calculates risks as well as enables workflow automation with mitigation recommendations. Your automated oversight continues over time, with ongoing monitoring and contextual alerts throughout the third-party lifecycle
The challenges and state of workplace ethics
EU Whistleblower Directive
How OneTrust can help
• Disclosures Management
Custom tool your due diligence assessments
• Helpline & Case Mgmt
• Facilitate initial scoping questionnaires to request information on the third party • Screen your third parties against up-to-date compliance databases from global sources to surface red flags
• Third-Party Due Diligence
• Dow Jones Partnership
Why OneTrust?
Automate risk assessments and flagging
• Out-of-the-box risk assessment templates and risk scoring options enable you to track and prioritize risks, implement appropriate treatment plans and collaborate on remediation activities to meet regulatory and code of conduct standards.
Monitor and flag risks across from real-time legislation updates • Monitor the activity of your third parties and associated individuals for adverse media mentions and more • Track the progress of your third parties’ remediation activities to ensure they meet your requirements • Automate contextual risk alerts and receive tailored remediation recommendations
Additional view of TPDD workflow
Proprietary/Internal
Dow Jones Risk & Compliance partnership
OneTrust is proud to be one of the only resellers of Dow Jones Risk & Compliance. While some providers give you the haystack, Dow Jones + OneTrust provides you the needle with the premium data set for third-party compliance.
Executive summary
The challenges and state of workplace ethics
The additional benefit of contracting through OneTrust is in the platform. Access through Dow Jones allows for manual search – but with OneTrust, the assessment process is automated via tooling.
EU Whistleblower Directive
How OneTrust can help
Furthermore, future innovation is in the works to expand on the OneTrust + Dow Jones partnership, such as enhanced Data Discovery, boots-on-the-ground investigative diligence, and more.
• Disclosures Management
• Helpline & Case Mgmt
• Third-Party Due Diligence
• Dow Jones Partnership
[ Click on any of the icons below to learn more about the watchlist ]
Why OneTrust?
Adverse media on entities
Sanctions lists
Politically exposed people
State-owned companies
Specialty lists
Adverse media on people
= unique to Dow Jones
Proprietary/Internal
Why OneTrust?
Executive summary
In today’s world of accelerated global disruption and elevated risk, organizations need the solid foundation of a culture of integrity, built on core values and driven by a shared mission. Leading Ethics & Compliance programs deliver that culture of integrity. They enable rapid risk identification, compelling employee engagement, aligned behavior, all while protecting and elevating your brand and its reputation.
The challenges and state of workplace ethics
EU Whistleblower Directive
Organizations need this
How OneTrust can help
of respondents reported having left a job because they disagreed with a company’s ethical standards for doing business 1 36%
of workers state it is “critical” or “important” that the company they work for is ethical 1 94%
• Disclosures Management
• Helpline & Case Mgmt
• Third-Party Due Diligence
Why OneTrust?
Enterprise grade solution
of the Global 2000 uses OneTrust 40%
of the Fortune 100 uses OneTrust 75%
OneTrust offers an entire suite of Ethics & Compliance solutions that sit within our world-class Trust Intelligence Platform. Feel confident in our ability to deliver on your Helpline & Case Management use case, while being a partner than can continue to deliver across all trust domains. Scale
1 LRN Ethics Impact on Employment & Productivity Survey
We look forward to the opportunity to help DB Schenker continue to live out its values!
Walk the talk Be one team with one goal Be honest Push limits Take customers further Play fair with people and planet
Questions? Let’s connect!
Fifi Pottier Ethics Specialist
Julian Waldthaler Account Executive
Fifi.Pottier@onetrust.com
Julian.Waldthaler@onetrust.com
Proprietary/Internal
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