Best-in-class intake and call-center
OneTrust has chosen to partner with CGS for call center operations, a change we made in 2021. Our practice has always been to outsource our call center; it is not only industry standard to outsource call center operations, but it is better for customers. Through training of dedicated call center agents and a proven record of staffing ramps to handle times of heavy call volume, we are confident that CGS provides the best call center experience for reporters, while OneTrust provides the best tooling for collection and management of those cases. But don’t just take our word for it! We are proud of our call center operations and publish how we are tracking against our SLAs monthly.
Executive summary
The challenges and state of workplace ethics
EU Whistleblower Directive
How OneTrust can help
• Disclosures Management
A simplified web intake vs. outdated ‘guided’ intake model encourages more information up front – leading to faster case closure Reporter focused path to speak up
• Helpline & Case Mgmt
• Intake & Call Center • Case Management
• Data & Analytics
• Third-Party Due Diligence
In 2022, 91% of calls were answered in under 20 seconds, with the average speed of answer being 12 seconds. Reduced drop off rates
Why OneTrust?
One-step dialing reductions friction and call drop-offs, with ability to route to geographic locations of choice. Agents are dedicated to OneTrust Ethics’ helpline calls, and can get translators on the phone – at no cost – c overing over 300 languages. Trained agents and ability to route to specific locations
The interactive front door to your program has editable templates to allow for a DB Schenker branded environment. Engagement analytics are embedded on the page for better reporting. Customization and branded “front door”
Proprietary/Internal
Powered by FlippingBook